ServiceDesk Plus Cloud for Microsoft Teams
作者 Zoho Corporation Private Limited
Leverage Microsoft Teams as an additional channel for your IT support with ServiceDesk Plus Cloud.
The cloud version of ServiceDesk Plus now integrates with Microsoft Teams, leveraging the collaboration app from Microsoft as an additional channel for IT and enterprise support.
Service desk teams can now integrate the incident management module of ServiceDesk Plus as a tab inside their organization's Teams interface. This enables technicians and end users to perform a host of request management activities, including
Channeling major incident management.
Handling major incidents is always a challenge, and could turn out to be a disaster if a business doesn't know the status of an incident. It's also important that any possible workarounds and solutions are quickly and easily shared with end users to avoid repeat and duplicate incidents.
Service desk teams can leverage conversations in Teams to:
Tag relevant and necessary service desk members to get them working on tasks.
Post regular updates about each incident to the members of a channel, including service desk teams and end users.
Search and publish relevant solutions from ServiceDesk Plus.
Handling tickets through chatbots.
Both technicians and end users need various kinds of information about their service desk tickets during the ticket life cycle. The built-in Teams chatbot now allows them to interact with ServiceDesk Plus to fetch information and perform various service desk actions right from within Teams for quicker resolution. Technicians can perform activities like adding notes, approving requests, picking up requests, assigning requests to technicians, and resolving tickets through the actionable cards within the chat window. The list of chatbot commands include:
An active subscription to 'ServiceDesk Plus Cloud’ is required to use this app or you can also sign up to ServiceDesk Plus Cloud for a 30 day free trial.
应用功能
- 可通过 Internet 发送数据
- 此应用可访问活动邮件中的个人信息,例如电话号码、邮寄地址或 URL。此应用可能会将此数据发送给第三方服务。无法读取或修改邮箱中的其他项目。