MSPbots

Jexet Technologies LLC

5.0 (4)

MSPbots is an RPA (Robotic Process Automation) platform designed for Managed Service Providers.

MSPbots uses Robotic Process Automation (RPA) to create bots specifically for IT Managed Service Providers (MSPs). We integrate with ConnectWise Manage and other programs to automate MSPs' mundane and repetitive business processes, leading to higher efficiency and greater productivity.

Next Ticket bot

Deciding which service tickets are of the highest priority requires a lot of time and effort, making it highly prone to human error. Next Ticket automates ticket dispatch by automatically calculating the total priority points of each ticket (based on more than a dozen customizable factors), ranking all tickets by priority, and then displaying the most valuable ticket to users so that it can be resolved much faster.

Trigger Alert bot

MSPbots scans the ConnectWise Manage database in real-time and analyzes data based on predefined rules. When a rule is not followed, the bot will send an alert message to the concerned user. After sending a specific number of alerts (which is customizable for admins), if the user continues to generate more alerts, the bot will escalate the issue to the assigned manager to handle the issue accordingly.

Attendance bot

MSPbots automates attendance management by enabling techs to easily update the system as they clock in, clock out, take breaks, and so on. Here are the commands you can use:

in: Switches your status to "in" and records the time in the database

in at [time] because [reason]: Tells the bot the actual time you started working and why you weren't able to report so on time

break: Switches your status to "break" and records the time in the database

break for [duration] minutes: Tells the bot how long you'll be on break. When you're done, type back to update your status.

lunch: Switches your status to "lunch" and records the time in the database

lunch for [duration] minutes: Tells the bot how long you'll be on lunch break. When you're done, type back to update your status.

back: Switches your status back to "in" and records the time in the database

out: Switches your status to "out" and records the time in the database

out at [time] because [reason]: Tells the bot the actual time you finished working and why you weren't able to report so on time

out nocheck: Switches your status to "out", records the time in the database, but skips the "End of Day" check

Let MSPbots automate your routine processes so your human workforce can focus on delivering superior human output!

Sign up today by adding the MSPbots app in your Teams! Send an email to support@mspbots.ai if you have any questions!

外接程序功能
在使用此外接程序时,它
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  • 此外接程序可以访问活动邮件中的个人信息,如电话号码、邮寄地址或 URL。此外接程序可能会将此数据发送给第三方服务。将无法读取或修改你邮箱中的其他项目。
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