CC4Teams
作者 CC4ALL
CC4Teams adds functionalities such as intelligent routing to Microsoft Teams
The possibilities of a remote Contact Center are endless.
With CC4Teams, your Contact Center is wherever you want or need it to be!
Get ready to unleash all the contact center functionalities you need with CC4Teams. Our solution is cloud-based, certified by and natively developed for Microsoft.
A laptop, headset, internet connection, Microsoft Office 365, and CC4Teams - this is all you need to set-up a full contact center environment for your agents, allowing them to work wherever they want or need to.
Contact us for more information; we can have you up and running in days!
CC4Teams is easy to deploy, easy to use, and easy to manage.
With CC4Teams, customers can connect with you through any channel; the system will recognize them and route them to the best available agent.
Some of the main features CC4Teams adds to Microsoft Teams:
Graphical IVR
Skill-based routing
Call transfer
Call recording
Real-time and historical reporting
Wallboards
Wrap-up time
CRM integration
PowerApps available
PowerBi dashboards available
CC4Teams is natively integrated and works in your Microsoft Teams environment; our added functionalities appear on the same screen your agents are already working with.
Therefore no additional training is needed.
We set it up; you start working. It's that easy!
Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.
https://demo.contactcenter4all.com/discover-contactcenter4all
应用功能
- 可通过 Internet 发送数据
- 此应用可访问活动邮件中的个人信息，例如电话号码、邮寄地址或 URL。此应用可能会将此数据发送给第三方服务。无法读取或修改邮箱中的其他项目。