SignalZen

SignalZen is a Customer Support solution that enables your team to talk to your website visitors by using Live Chat and reply emails directly from Microsoft Teams.

Use the AI assistance to respond to support tickets lightening fast without ever leaving Microsoft Teams.

Register your account and connect it to your Microsoft Teams account in minutes using a simple setup wizard.

Here are examples of all the features you can use without leaving Microsoft Teams:

- Save Reply Templates

- Full visitor information view

- Assigning teammates to chats

- New chat session notifications

- AI assistant turn on/off buttons

- Chatting via threads in your desired Teams

- Manage tickets by opening or closing them

- Auto Reminders so you never miss a request

- Teams bot commands for controlling your experience

- Pre-defined routes of your chats across different Teams

- Powerful Teams interactivity (buttons, modals) for speed

- Teams users auto-creation at SignalZen with avatar and email

You can see all available commands by typing "@SignalZen" in a Team where the SignalZen app is installed.

Embed our customer support using our direct integrations with WordPress, Joomla, Drupal CMS, and Shopify. Or adding the HTML snippet onto any website.

You can install this app directly from Microsoft AppSource and continue from there, or you can visit https://signalzen.com to sign up by email and do the integrations from there. By signing up or installing this app, you will be able to visit the Console at https://console.signalzen.com and see the back office tour that covers major features of SignalZen.

In case of questions, help required or feedback, please don't hesitate to contact us via Live Chat at https://signalzen.com or email us at info@signalzen.com.

Happy chatting!