BoldDesk

BoldDesk is a Help Desk software tool designed to assist with customer support services. It functions as a central hub for managing support requests, emails, and team collaboration. The tool automates tasks, assigns tickets to agents, gathers feedback, provides reports, and helps improve overall customer service.

Integrate Microsoft Teams with BoldDesk to improve customer service operations. Empower your support team to provide exceptional service, enhance collaboration, streamline response times, centralize interactions, and effectively manage support tickets with real-time updates.

Features

1. Create a new ticket directly from Microsoft Teams.

2. Receive live notifications and threaded message notifications to stay informed and maintain context in ticket conversations.

3. Monitor ticket status and progress easily in Microsoft Teams and notify assignees directly of ticket information.

4. Reply professionally to tickets on Microsoft Teams.

5. Create public and private notes and modify ticket attributes like priority and status.

6. Personalize notifications for individual conversations and channel, filter notifications by specific brand affiliations.

Installation Guide

To install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:

Installing And Configuring The Microsoft Teams

Configure the Microsoft Teams channel notification

Learn More

For more information on our product, schedule your personal demo or sign up for a free trial!