M42 VSA Basic

作者 Matrix42 GmbH

Streamline access to tickets and service requests with our Matrix42 VSA Basic.

The Virtual Support Agent Basic effortlessly integrates with Microsoft Teams, providing immediate access to tickets, incidents, and order management features. No matter your role, this powerful bot simplifies and streamlines tasks, making it easier than ever to stay informed and take action.

To utilize this bot, ensure your organization is licensed under the Matrix42 ITSM Advanced or Matrix42 ITSM Enterprise subscription. Find out more by Getting in touch with Matrix42.

Additionally, the Virtual Support Agent Basic extension from the Matrix42 Extension Gallery must be installed in your Matrix42 ITSM system (requires administrator privileges).

With the Virtual Support Agent Basic, you can:

  • Access and manage tickets and orders in real-time
  • Stay updated with proactive notifications for changes or updates
  • Boost efficiency and productivity within your team

Don't lose valuable time; enhance your support operations today with the Matrix42 Virtual Support Agent Basic.

For more details and assistance, please refer to: our help.

App capabilities

When this app is used, it
  • 可通过 Internet 发送数据
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.