Pimics – Recommendations

Pimics Recommendations is a tool that connects customer support with your product portfolio in real time. It uses data from the Product Information Management module – specifically from the Pimics solution – and dynamically displays relevant product and service information to the operator during the call based on the topic being discussed with the customer.

Thanks to the automatic display of relevant product information in real time, the operator does not have to spend time manually searching for data or browsing the catalog. The customer thus receives fast and accurate answers, which significantly improves the overall impression of the communication.

Even a less experienced customer service worker can act as a well-informed expert, which supports trust and professionalism in communication with the customer.

Based on the topic of the call, the system recommends suitable accessories, alternative products with higher added value or relevant services. This enables targeted cross-selling and up-selling without pressure.

All product data is drawn directly from the central Pimics system, which serves as a clear and up-to-date source of truth (so-called single source of truth). This acts as a prevention of unnecessary complaints or misunderstandings.

The system continuously monitors the conversation and identifies keywords, topics or specific products and services that the customer mentions.

The operator immediately sees related products, variants, technical specifications, additional services or available promotions - without the need for manual search.

Based on the course of the call, the system suggests alternatives, accessories or additional services, thus supporting cross-sell and up-sell. Similarly, the system will recommend questions according to the product service manual (if included).

Ensures that operators work with up-to-date, centralized and validated product data - across channels and departments.

Europe according to the availability of supported languages.

English, Czech