EduBot: Student Support Agent

Are you a higher education institution overwhelmed by students asking the same basic questions over and over?

If your support staff spend their days answering "What are the dining hall hours?", "How do I apply?", and "Where is the library?" instead of helping students with complex issues, it's impossible to provide the meaningful support students actually need. And when students can't get answers at night or weekends, they get frustrated, and your satisfaction scores suffer.

There's a better way to support your students.

Verge AI offers an intelligent Student Support AI Agent that makes it easy for you to automate routine student inquiries in one centralised system. Trained specifically on your institution's own documents and knowledge resources, this AI agent provides students with fast, accurate, and consistent responses at any time.

By letting AI handle the repetitive questions, you can:

• Stop your staff from burning out on the same basic inquiries day after day

• Give students instant answers at 2am when they're actually studying

• Handle registration rush and finals week without your team drowning

• Support international students in their 100+ languages

EduBot will streamline your entire student support operation by allowing you to:

• Handle questions about campus life, IT support, finances, and wellbeing automatically
• Seamlessly escalate complex issues to human agents with built-in live chat
• Deploy across multiple channels, including web, SMS, and WhatsApp
• Customise the system to match your institution's branding and voice

Learn more by viewing our higher education case studies or find out more about EduBot's Features.