Five9 UC Integration with Microsoft Teams

Integration with AI removed time-consuming tasks

Integration with other CRMs can be better

WFM management for the BPO

I’ve found that then Omnichannel capabilities, AI insights, and advanced reporting are some of the best new features. Five9 has really great customer support as well.

The cost is a little higher than I would like. Also, the ability to customize is fairly limited, and there are some issues with integrations.

We are allowing for multiple ways to track communication with customers. Five9 allows us to easily view activities and track them in a centralized place. We can do this all in place, which makes our users happy.

Easy to configure, easy to manage agents and reporting i soo smooth

All good apart from chat features. It can be added for chat support

More features than Cisco

Five9 administration is super cool

Five9 has recently added products for Work Force Management (WFM), Text analysing, advanced text to speech and speech to text capabilities that really make them pop-out from similar providers, as is it's Five9 ability to integrate, to other systems, as well as keeping on time with different options for SSO.

If I had to pick anything, it would be to make reports with calls data and recording, to last longer.

Take a look, ask for a demo, it's meet your needs and it's scale with you from any point, to any point.

Everything related to integrations on and IVR/IVA level to provide better self-service support.

Rapid deployment of IVRs, Agent and Supervisor accounts. Five9 does invest in improvements of their products and is always introducing new features.

Sometimes we subscribe to feature that are not quite mature enough to meet our customer needs.

Voice, SMS, Dialing Lists, Agent Assist and IVA are modernizing call flows and give our customers a value add for their investment.

The ease in builds, the ease in maintenance. Implementing was a breeze. Knowlege of their engineers is superb. The changes they've made to their admin console have only improved everything they have to offer

Their tier 1 support could work a little better instead of just moving tickets along. Other than that, no complaints

We take 12k calls a day. Fiver9 makes that manageable better than what we had with Nextiva, Cisco etc

Feature Rich and Reports are endless. great interface

nothing so far , have not been able to dive in to program much

Call routing and categorization of calls

Five9 provides all of the necessary components for call center success. It is easy to make adjustments without limitations with Five9. From IVR to system integration, there is the wonderful flexibility based to our company needs. We appreciate the robust analytics and reporting features.

You have to reach out to the customer support team for account monitoring. There isn't an account manager or customer success manager that will help monitor your plan and introduce features that would benefit you the most.

Five9 helps with inbound and routing of calls. They also conduct zoom meetings so that can interact with your computer and view your status.

I like Smart Omnichannel Routing, Real-time analytics and reporting, and seamless CRM integrations. it is very easy to use. customer support is great. they will call right away.

Need mobile apps and desktop apps. this platform is very customizable. but it would be nice to have efax.

helping us with supporting our clients from anywhere.

With Five9 we are able to build our own IVR call flows and build our configuration to suit our business. We do not need to constantly open support cases just to make changes, we are able to do the build ourselves. The platform is very reliable and can migrate geographically if there ever are any interruptions. The TAM services are great if you need some extra assistance to build your setup or just need another advocate for your business.

The Community WFM product is not well-suited for larger or more complex contact centers. If you have complexity in your contact center, you would probably want to look at one of their other WFM offerings.

Allows us to connect with our other phone platforms to intelligently route our callers where they need to go. Utilizing the IVA we are able to utilize our CRM data to verify callers and provide call treatment specifically for them.