Smart Engage

INTRODUCTION

Smart Engage is an online booking and patient engagement solution that uses Azure Health Bot conversational AI. While Smart Engage operates across various channels, the use of intelligent avatars has been shown to significantly improve patient engagement and booking completion rates, in the order of a 150% improvement over traditional online forms.

Smart Engage covers the entire patient journey, from enrolment and preventive care to appointment reminders, procedure preparation, and post-procedure feedback. Moreover, Smart Engage can be easily integrated with your RIS using FHIR-compliant APIs or Robotic Process Automation (RPA).

BENEFITS

Highly engaging patient experiences to maximise your booking completions and clinic revenue.

Is massively scalable and reduces Cost-to-Serve through call deflection and less administration.

Personifies your brand and patient experiences with a custom avatar and voice of your choice.

Consistently communicates accurate information 24/7, with fully customisable conversations.

Accessible from any web-enabled device, i.e. mobile phone, tablet, laptop or desktop.

Seamlessly integrates with your business and clinical systems (CRM, ERP, EHR, PMS & RIS) via APIs or Robotic Process Automation (RPA).

Communicates in over 40 languages.

WHY REPLIKR

Conversational Al significantly improves patient journeys by providing personalised and efficient communication, streamlining processes and enabling patients to access information and services remotely. It also enhances provider experiences by freeing up time for more complex tasks and enabling better patient data management and analysis. Overall, implementing conversational Al in patient journeys leads to significantly improved patient satisfaction and outcomes.

If you have a vision for better patient experiences, then get in touch.