CoreEngage | Altigen

CoreEngage offers a Contact Center and Social Messaging solution for Microsoft Teams. With the Teams App, agents have realtime insight in the queue, waiting time etc. With the reporting module you can view historical data.

CoreEngage can be used within every organization who migrated to Teams Calling and would like to improve their communication with their customers. With the optional integration of Microsoft PowerApps you can help your customers even quicker and improve business processes with losing time.

CoreEngage is available for small and larger organisations as the pricing model offers as well as consumption based pricing as a fixed pricing model.

To use the Contact Center solution you must first enroll into the platform where you get a free 14-days evaluation. In order to use this app. Users must have an active account, for more information on activating CoreEngage, please contact: [coreengage@altigen.com](mailto:coreengage@altigen.com) .

CoreEngage Contact Center offers:

General

* Queueing

* Neural Text to Speech (for audio prompts)

* CRM Integration

* Various routing methods, including Skill Based Routing

* Schedules

Agent App

* Live queue insights & statistics

* CRM Integration

* Power Platform Integration

* Availability & Reason codes

* Multiple queue login

* Wrap up timer

Supervisor

* Live queue & agent statistics

* Live Calls Overview

* Agent Status Overview & Override

* Monitor, Whisper & Join

Reporting

* Queue Summary & Details

* Agent Summary & Details

* Agent Logging