HappyFox Service Desk

Streamline your IT Service Management (ITSM) effortlessly with HappyFox Service Desk. This platform offers a user-friendly interface designed to empower support teams and enhance service excellence across your organization. Our Intelligent ITSM leverages automation to improve speed and efficiency for your IT teams, recommending solutions and automating resolutions thereby optimizing overall productivity. From incident management to problem tracking, change management, and releases, our robust ITIL modules ensure that your business objectives are efficiently met.

With HappyFox Service Desk - Microsoft Teams integration,

Create Incidents: Requesters and agents with the necessary permissions can create incidents directly within the HappyFox Service Desk platform from Microsoft Teams.

Receive Notifications: Requesters and agents will receive notifications in Microsoft Teams whenever a new incident is created or closed within HappyFox Service Desk.

Update Incidents: An agent can add a reply, a private note for reference, and change the incident properties such as assignee, assignment group, priority, and status. These changes will be synced with the respective HappyFox Service Desk incident.

In order to use this app, users must have an active HappyFox Service Desk account. If you would like try out Service Desk, you can book a demo using this link https://www.happyfox.com/service-desk/software-demo/. Please contact our support team (support@happyfox.com) for more details.