Ticketing As A Service
Autor: kitameraki limited
Allow you to boost your company productivity by handling your service desk incidents & requests.
Ticketing App for Microsoft Teams allow you to boost your company efficiency and productivity by handling your service desk incidents & requests.
Requests to other Teams can easily be forgotten or lost among other tasks, leading to poor service and waste. By rolling out a Ticketing App in your company, you empower your Teams to deliver great services to the rest of the employees.
Key Benefits:
- Keeps Records and keeps you Organized
- Helps Prioritize Requests
- Creates Easy Communication
- Accelerates Resolution
- Tracks Time which enables Performance Analysis
- Support multi-languages (English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi)
The Ticketing App is NOT ONLY for the IT Team. No matter what your industry is and company size, any Team that provides an internal service to the rest of the employees can benefit from a Ticketing App. Here are few examples:
- HR team: raising claims / submitting questions such as leave request balance, about insurance benefits
- Marketing team: submitting requests such as creation of new marketing tool, design
- Legal team: submitting request such as drafting / reviewing contract
- IT Help desk: submitting requests / issues / incidents such as bug in a software, trouble with the printer, purchase of new laptops
Click the Get It Now / Subscribe button to boost your teams efficiency and productivity.
- Raise a ticket and manage it until resolution
- Instant notification through Chat and Email
- Tickets are confidential to other users
- Configure custom Fields and custom Workflow
- Support users outside of your Teams org using email
- Dashboard and XL/CSV Export
- Create as many Ticketing instance you need (IT, HR, Customer care, etc.)
- API Interface
- Support multi-languages (English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi)
Features Integrated with Microsoft Teams:
Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed since inception to work within Microsoft Teams, which brings a set of unmatched benefits:
- Microsoft Teams Native Development
- Simple & Intuitive UI
- Multi-Channels
- Web, Desktop & Mobile App Ready
- Microsoft Single Sign On
- Microsoft 365 Security & Compliance
- Microsoft Azure High Availability
- Ready for Analytics
Important: That purchase should be done by admin and purchase flow will not be completed if an active subscriptions exist for the tenant.
