https://store-images.s-microsoft.com/image/apps.56541.db1d641b-13e7-482f-9879-d88fb1031aef.c103d8bd-c091-47f5-86d3-0047eb6d37c7.12fa71e0-ad29-4c12-a3ea-5bc7e4b9a3dc

Zap Time Entry - Case Time Tracking + Timesheet

by Zap Objects

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Track and log time spent across Cases or Projects!

Zap Time Entry App includes below modules:
– Case Time Tracking (This module was released in Jan 22)
– Timesheet Management (This module will be released in Jun 22)

A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding:

  • Which type of Cases are consuming the most time
  • Do we need to hire or scale down?
  • How much to bill customer for support?

Now we can easily track time spent by your Support agents on Cases using Zap Time Entry App!


Features:

Case Time Tracking:

  • Easy to add/edit Time-entry Or start Timer from within Case Form

  • Easily add/remove fields from Time Entry form using out-of-box form editor

  • View Total Time, Billable Time and Non-Billable Time within Case Form/View

  • Global Time-Entry Panel to view OR Start/Stop Timers from anywhere

  • Real-Time Monitoring of Staff (by viewing whose all timers are running at-present)

  • Generate report of time spent on Cases by Agents / time spent on Cases for each Customer within selected time period

  • Works with Dynamics 365 Mobile as well as Tablet App

Timesheet Management:

  • To be released in Jun 22.

At a glance

https://store-images.s-microsoft.com/image/apps.17003.db1d641b-13e7-482f-9879-d88fb1031aef.c103d8bd-c091-47f5-86d3-0047eb6d37c7.414d4004-b0c2-4fb0-8f22-9c436fb0f9af
https://store-images.s-microsoft.com/image/apps.40793.db1d641b-13e7-482f-9879-d88fb1031aef.c103d8bd-c091-47f5-86d3-0047eb6d37c7.62e74acd-05e8-4b69-887c-2e31c237ac23
https://store-images.s-microsoft.com/image/apps.12053.db1d641b-13e7-482f-9879-d88fb1031aef.c103d8bd-c091-47f5-86d3-0047eb6d37c7.e8c8ca36-0826-45e7-a479-efb81bd8dbb5
https://store-images.s-microsoft.com/image/apps.2178.db1d641b-13e7-482f-9879-d88fb1031aef.c103d8bd-c091-47f5-86d3-0047eb6d37c7.eaee63ed-7b97-42b2-a71c-a5babd1f9252
https://store-images.s-microsoft.com/image/apps.3684.db1d641b-13e7-482f-9879-d88fb1031aef.c103d8bd-c091-47f5-86d3-0047eb6d37c7.85a62498-4002-45e0-b6a1-b4d01a359929