InteractionSync for Amazon Connect from TTEC Digital provides contact center agents with a unified view of Amazon Connect interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.

The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.

-Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.
-Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.
-Enable quality and speed while keeping the focus to be on the customer.

Delight your customers with pertinent, contextual information.

-Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.
-Improve efficiency by reducing interaction handling time.
-Automate customer information delivery to an agent through intelligent screen pops with information that already exists on the interaction.

Enable your business teams to increase their operation performance.

-Minimal effort needed to implement.
-Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.
-Productized solution with software that stays up to date.

InteractionSync for Amazon Connect from TTEC Digital

by TTEC Digital