InteractionSync for Amazon Connect from TTEC Digital

by TTEC Digital

InteractionSync from TTEC Digital integrates Dynamics 365 Customer Service and Amazon Connect

InteractionSync for Amazon Connect from TTEC Digital provides contact center agents with a unified view of Amazon Connect interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.

The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.

  • -Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.

  • -Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.
  • -Enable quality and speed while keeping the focus to be on the customer.

Delight your customers with pertinent, contextual information.

  • -Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.

  • -Improve efficiency by reducing interaction handling time.

  • -Automate customer information delivery to an agent through intelligent screen pops with information that already exists on the interaction.

Enable your business teams to increase their operation performance.

  • -Minimal effort needed to implement.

  • -Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.

  • -Productized solution with software that stays up to date.

At a glance