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TelephoneIntegration: Phone to Dynamics Connector

mscrm-addons.com

Connect Dynamics 365 to your phone to get Click-2-Dial, Caller-recognition, Screen-Pops and more

Whether it's about having all calls tracked in Microsoft Dynamics 365 or just about making dialing out of Dynamics 365 more easy - There is a lot of value of having your phone system connected to your Dynamics 365 environment.

Our solution allows for outgoing calls to be started from within Dynamics 365 by clicking on the new “call number-button” placed in the Dynamics 365-menu or on the number itself. For Incoming calls it provides caller recognition, screen-pops and automated creation of Dynamics 365 records like phone activities or leads!

Additional features like power-dialing, call-statistics and chat integration complete our powerful CTI.

Have a look at the capabilities of TI at a glance:

  • Supports TAPI (Cisco, Avaya, Siemens, Alcatel, Asterisk and many more TAPI drivers), Skype for Business/Lync, interactive intelligence systems for outgoing calls, RingCentral (Voice over IP), SDK
  • Screen pop-ups and caller recognition
  • Click-2-Dial
  • Auto-create Dynamics 365 activities and records
  • Power-Dialer
  • Call Statistics and Analytics in Dynamics 365 Dashboards
  • TI Supports Unified Service Desks (USD)
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