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Chronodat Help Desk (Lite)

Chronodat LLC

Manage and Track Help Desk and Support Requests/Tickets.

The primary objective of Chronodat Help Desk add-in is to create a Help Desk request, and track it to its end resolution. For example, opening a request & assigning it to a Help Desk team member to be worked > working on it > resolving it > then closing it.

Help Desk (Lite) Add-in Features:

  • Support requests can be created using a pre-defined request prefix example: "IT-SERV-2016-1"
  • Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business
  • Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business
  • Pre-written Email Templates for notifications sent to the user, again, configurable according to your business

  • Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests. In Global Dashboard you see:
  • 10 most recently updated requests, by Status
  • Request Status pie chart (Active vs. Closed)
  • Request Status bar chart, based on Priority
  • Powerful Search engine to find requests quickly & easily
  • Export options, such as Excel, PDF, CSV, and more
  • Setup for designating Help Desk Support Contacts

  • Help Desk document repository for uploading & storing documents for the Help Desk team to share and use
  • A Team Calendar to keep track of system outages, freeze periods in your business, team social events, etc
  • Security is built-in, and user access is very customizable

Notes:

  • Total app cost/site license cost is $625. It’s a one-time cost. No additional licenses or recurring costs. It provides unlimited usage in your on-premise/Office 365 tenant
  • The app works in both online/on premise environments
  • Possible to change logo

Installation & Configuration:

Chronodat Help Desk Add-in is very easy to install and we will help you to configure the add-in if needed. With a few settings you are up and running.

Compatibility:

Compatible with IE10 and upper version and latest version of Chrome & Firefox

Live Demo:

See a live demo of Chronodat Help Desk:

http://www.chronodat.com/Products.aspx

Any Questions?

Please feel free to contacts us at support@chronodat.com and we will get back to you shortly.

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