3CLogic CTI/Contact Center Solution


Advanced CTI integration with Microsoft DynamicsCRM (Click2Call, Screen Pops, Call Logging and more)

3CLogic is a leading provider of cloud contact center software (CTI, IVR, ACD, Skills-based-routing, etc.) integrated with Microsoft Dynamics CRM for today’s enterprise businesses. Enabling effortless communication with customers and prospects, easily automate and display relevant client details (screen pops) to improve the overall customer and agent experience. With 3CLogic, organizations are provided greater change management control, can enhance the efficiency of department representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes. With active deployments on four continents, 3CLogic leverages its unique architecture deployed on Amazon Web Services (AWS) or offers a Hybrid Cloud (ie: integration with Cisco, Avaya, etc.) solution for enterprise looking to leverage and extend their existing infrastructure.

Key Features

  • Integrated Interactive Voice Response (IVR)
  • Automatic Call Dialing (ACD)
  • Predictive, Power, Progressive, and Preview Dialer
  • Inbound, Outbound, and Blended Telephony
  • Embedded Microsoft Click-to-Call and CTI
  • Integrated Chat (agent peer-to-peer)
  • Call and Screen Recording with automated activity posting to Microsoft
  • Configurable Skills-based Routing and/or Integration with Microsoft objects
  • Automatic Lead, Account, Contact, Case or Incident Retrieval
  • Voicemail Lead, Account, Contact, Case or Incident Generation
  • Call Transfer, Hold, and Conference
  • Text-to-Speech
  • Outbound SMS notifications or messages
  • Dynamic Scripting
  • Real-time Dashboards and Wallboards
  • Supervisor Silent Monitor and Whisper
  • Integrated Reporting and Business Intelligence
  • IVR Analytics and Reporting
  • Pure Cloud or Hybrid Cloud Offering - allows for integration with existing on-premise infrastructure (Cisco or Avaya)