3CLogic CTI/Contact Center Solution

Enhance the performance of your sales, service desk or customer support teams with 3CLogic's fully integrated Cloud Call Center and CTI solution (click-to-call, IVR, ACD, Skills-based-routing, dialer, speech analytics, etc.) for Microsoft Dynamics CRM.  With the power of a consumer-grade offering designed to extend your Microsoft investment, drive intelligent agent and customer experiences, while enabling a Microsoft Dynamics-native administrative portal for ease-of-use. 

Key Features

• Automatic Call Distribution (ACD)
  
• Microsoft Dynamics CRM embedded Interactive Voice Response (IVR)
• Microsoft Dynamics CRM embedded contact center administrator experience
• Predictive, Power, Progressive, and Preview Dialer
• Inbound, Outbound, and Blended Telephony
• Embedded Microsoft Click-to-Call and CTI
  
• Microsoft Dynamics CRM automated screen-pops
• Call and Screen Recording with automated activity posting to Microsoft Dynamics CRM
• Configurable Skills-based Routing and/or Integration with Microsoft Dynamics CRM objects
• Automatic Lead, Account, Contact, Case or Incident Retrieval
• Voicemail Lead, Account, Contact, Case or Incident Generation
• Call Transfer, Hold, Mute, and Conference
• Text-to-Speech
• Outbound SMS notifications or messages
• Outbound SMS pre-defined templates
• Dynamic Scripting
• Microsoft Dynamics integrated real-time Dashboards and Wallboards
• Supervisor Silent Monitor and Whisper
• Integrated Reporting and Business Intelligence
• IVR Analytics and Reporting
• Speech Analytics and Sentiment Scoring
• MS Teams integration 
• Pure Cloud or Hybrid Cloud Offering - allows for integration with existing on-premise infrastructure (Cisco or Avaya)