uCallManager for Teams

Universal IT B.V.

Intelligent Communications SAAS solution to bring contactcenter functionality to Teams

Microsoft Teams is already heavily used in many organizations for chat, peer to peer calling and conferencing. The next step is to integrate telephony into Microsoft Teams by adding Phone System features to Office 365.

uCallManager brings telephony to a higher level. uCallManager offers advanced call routing options based on presence:

  • flexible phone number
  • call management
  • wallboard
  • PowerBI Reporting

Users stay within their Teams client to answer calls, For admins there is a rich portal to make realtime changes to the dialplan.

Of course, existing phone numbers can be used with  uCallManager or new phonenumbers can be added for your organization. We service over 50 countries worldwide. A calling plan is not needed. uCallManager brings free unlimited interconnection, you only pay for outbound calls to the geographical (mobile/fixed) network.

At a glance