Genesys Gplus Adapter for Dynamics 365


An integrated solution for communication channels within Dynamics 365 CRM

The Genesys Gplus Adapter for Dynamics 365 integration provides data-driven automation through self-service IVR applications by accessing Dynamics 365 data at the outset of every call. This enables each and every call to be personalized utilizing Genesys interaction controls and screen-pops. 

Improve customer experience.  Increase agent efficiency.

  • Screen-pop customer data to an agent: Leverage Genesys integration to customize a screen-pop with all information gathered through inbound and outbound interactions, including any custome