Genesys Gplus Adapter for Dynamics 365
An integrated solution for communication channels within Dynamics 365 CRM
The Genesys Gplus Adapter for Dynamics 365 integration provides data-driven automation through self-service IVR applications by accessing Dynamics 365 data at the outset of every call. This enables each and every call to be personalized utilizing Genesys interaction controls and screen-pops.
Improve customer experience. Increase agent efficiency.
- Screen-pop customer data to an agent: Leverage Genesys integration to customize a screen-pop with all information gathered through inbound and outbound interactions, including any custome