Virsae Service Management for UC & Contact Center

oleh Virsae

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Unrivaled Insights to Optimize Enterprise Communications

Are your enterprise-wide communications systems at peak performance?

Virsae Service Management (VSM) simplifies the management of complex unified communications (UC) and contact center systems, and brings new levels of insight to the real-time performance of multi-vendor applications, providing you with the visibility to minimize risk, manage cost, and perform at your very best.

The Microsoft Azure-native VSM suite delivers a complete end-to-end view of UC performance and contact center experience across complex XCaaS platforms - on-premise, cloud-based or hybrid environments.

Delivering a whole new world of insight, VSM overlays big data with AI-powered analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.

Processing billions of system transactions, consumed through intuitive easily configurable dashboards, VSM presents a complete ITIL-aligned view of interactions between you and your customers – so you always know what’s happening in your UC and contact center environment, and deliver the communications experience your customers and agents expect.

  • Get to the bottom of incidents before users complain
  • Resolve issues fast with less human intervention
  • Identify root causes to stop them from happening again
  • Fix bottlenecks slowing down your network
  • Assess unused resources to improve your bottom line

VSM is subscription based and can be deployed within minutes, not days.

As a cloud-native SaaS company, we never stop innovating, resulting in a constantly evolving solution, delivered with integrity and a ‘customer first’ mentality not found elsewhere.

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