Virsae Service Management


VSM is service management platform that keeps your communications systems running flawlessly

Virsae Service Management (VSM) keeps business communications systems running at peak performance - so channels stay open, workers stay productive and customers always get an answer.

Monitor, diagnose, and manage the health of your unified communications, contact center and IT infrastructure with intelligent cloud based service management.

Go beyond simple monitoring with proactive fixes to resolve 90% of issues without human intervention

Collect and present CMDB asset information automatically, providing at-a-glance graphical views of your communications platforms

Monitor resource utilization to retire unused capacity and forecast future requirements

Secure your UC infrastructure with real-time threat awareness capabilities

Work smarter with a centralized interface for communication, escalation, reporting, and customer interaction.

Zero in on caller experience, using vector events and logic to identify common issues, like log in failure, request errors, queuing missteps, and missing announcements

Access your IT infrastructure instantly from anywhere – without the hassle of VPN or dialup