Vivantio

For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, without breaking the bank. Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation.

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. For more information, visit Vivantio.com. See our G2 Reviews

Vivantio is flexible, configurable service management software that meets the demands of any service team across an entire organisation.

Features

• Centralised platform for internal (ITSM/ESM) and external (CRM/CSM) service management
• Fully integrates with core business systems through our FLEXBridge technology
• Comprehensive workflow and business rules engine to automate processes
• Comprehensive performance dashboards, reports and analytics
• ITIL aligned, Incident, Problem, Change, Service Requests, Service Catalogue, CMDB
• Task management assignments in and outside organisation
• Single or multiple Service Level Agreements with milestones
• Modern, codeless interface focusing on configuration, not customisation
• Single solution for multiple departments with powerful roles and permissions
• Multiple branded self-service portals and omni-channel support with integrated knowledge-base
  

Benefits

• 360 customer view enables faster resolution with continual improvement insights
• Collaboration on case data improves customer experience company-wide
• Automate process to improve service and operational efficiencies
• Reporting and analytics determine further service improvements
• ITIL based frameworks levers best practice methodology across all departments
• Task management process efficiency in and outside organisation
• SLA configurability means you’ll never miss a deadline
• Configuration enables rapid benefit and reduces support cost
• Multiple Teams multiply ROI expanding automation benefits
• Reduce workload by streamline business processes through self-service technology