For all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, without breaking the bank. Deploy enterprise functionality across any team in days, not weeks. With click and play configuration, no-code workflows and powerful automation.

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. For more information, visit Vivantio.com. See our G2 Reviews

Vivantio is flexible, configurable service management software that meets the demands of any service team across an entire organisation.

Features

Centralised platform for internal (ITSM/ESM) and external (CRM/CSM) service management
Fully integrates with core business systems through our FLEXBridge technology
Comprehensive workflow and business rules engine to automate processes
Comprehensive performance dashboards, reports and analytics
ITIL aligned, Incident, Problem, Change, Service Requests, Service Catalogue, CMDB
Task management assignments in and outside organisation
Single or multiple Service Level Agreements with milestones
Modern, codeless interface focusing on configuration, not customisation
Single solution for multiple departments with powerful roles and permissions
Multiple branded self-service portals and omni-channel support with integrated knowledge-base

Benefits

360 customer view enables faster resolution with continual improvement insights
Collaboration on case data improves customer experience company-wide
Automate process to improve service and operational efficiencies
Reporting and analytics determine further service improvements
ITIL based frameworks levers best practice methodology across all departments
Task management process efficiency in and outside organisation
SLA configurability means you’ll never miss a deadline
Configuration enables rapid benefit and reduces support cost
Multiple Teams multiply ROI expanding automation benefits
Reduce workload by streamline business processes through self-service technology

Vivantio

Автор: Vivantio Limited