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Text(SMS) messaging for Dynamics 365 Customer Service

avtor: IMPERIUM DYNAMICS LLC

Kaj je preskusna različica?

Trajanje preskusne različice: 24 h

Notify customers on case updates, send and receive text messages to your contacts and groups.

What is Text(SMS) messaging for Dynamics 365 Customer Service?


The solution enables the users to automate real-time text message updates to the customers to keep them informed of the case progress. The text message configuration allows to send and schedule bulk messages to multiple contacts and groups with a few simple and quick steps. Text(SMS) messaging for Dynamics 365 Customer Service is developed to help build customer relationships with personalized text messages and MMS.

Key Features

  • Text message notifications to the customers for real-time case updates.
  • Bulk text messaging to contacts and groups with a one-time configuration to schedule messages.
  • Send MMS in the chat to contacts to build customer relationships.
  • Quick SMS configuration with a simple pop-up form from the list of contacts.
  • Real-time dashboards to track SMS-enabled cases update.
  • Easy SMS settings to set up text message notifications for contacts.

Why choose Text(SMS) messaging for Dynamics 365 Customer Service?

  • Built by Microsoft's Power Platform Recognized Solution Architects, ensure you have the right solution to extend functionality, either by you or by engaging us.
  • With multiple features to set up, you can be on the go and update the customers on a case that is in progress.
  • Automate the processes to cut down the manual effort of your team with the embedded PowerApps flows.
  • Get a monthly subscription on top of your Customer Service Hub application to stay ahead and build customer relationships.

Hiter pregled

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