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Offers valuable insights into Agent performance such as level of agent activity, CSAT and so on.
Helpshift Agent Analytics offers insights into your overall Agent Team performance and at the individual Agent level. The report provides Activity Metrics such as Issues Resolved, Issue Touches, and Support Quality Metrics such as CSAT and Reopen Rate. It also includes Efficiency Metrics such as First Response Time, Resolution Time and First Contact Resolution Rate.
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Helpshift - Support AnalyticsHelpshift
Power BI appsOffers valuable insights into overall performance of your support organisation
Applicable to:
Power BI apps
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Helpshift - FAQ AnalyticsHelpshift
Power BI appsOffers valuable insights into FAQ performance segmented across Apps, Platforms and Languages
Applicable to:
Power BI apps
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Helpshift - Bots AnalyticsHelpshift
Power BI appsOffers valuable insights around Bot activities and their performance
Applicable to:
Power BI apps
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HelpshiftHelpshift
SaaSDeliver a superior customer service experience at a lower cost with Helpshift’s AI-powered messaging
Applicable to:
SaaS
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