Helpshift - Support Analytics

Helpshift

Offers valuable insights into overall performance of your support organisation

Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary​ data​ to optimize the support experience​ for your users​. These analytics include ​an ​easy-to-understand dashboard overview as well as detailed reports. ​With this report, you will be able to efficiently analyze metrics such as CSAT, response and resolution times, ​and also measure volume and backlog​ trends​. Customer support managers ​will be able to​ isolate and analyze key metrics by app name, platform, agent, tags, languages and more.
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics.1.0.2/Artifacts/SampleImage/8d9fdbf0-bb0a-43c1-b995-e0a33624c523.png
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics.1.0.2/Artifacts/SampleImage/8d9fdbf0-bb0a-43c1-b995-e0a33624c523.png
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics.1.0.2/Artifacts/SampleImage/c8e17471-f7dd-4435-8a5a-d0861098d8cf.png
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-support-analytics.1.0.2/Artifacts/SampleImage/8697092e-b40a-4181-b3fd-3763b782dbcb.png